What we most want is that you are totally satisfied with your purchase on our website. Thus, once your order is received, you have 15 calendar days to make the return or change, from the receipt of the same, as long as the products are not damaged, have not been used and keep their original packaging and label.
“The wonderful life of Humanity” allows the first change of size or color.
You must send us an email requesting the change and you will receive a response informing you of the availability and shipping method. You will have to pay for the return postage but we will send you a new size or color with the free shipping costs. Please send the package by registered mail to avoid loss and send new garment once received the return.
You must fill in the form you received with your order, as well as cut the address label and stick it out of the package.
To initiate a return of the product you must contact through the web or send an e-mail to firstname.lastname@example.org with the order number, the product or products affected and the reason for the return. Once you have notified your return and received an acceptance e-mail, you must fill in the form where the address where you should send the package also comes from:
Carretera Córdoba Málaga km. 90
14913 Encinas Reales (Córdoba)
As long as you have fulfilled the requirements of the return, we will refund the total amount of the returned items. However, if your order had shipping costs, they will not be returned to you. The return costs are borne by the consumer (the customer) and we will never accept returns sent to Portes Due. We recommend that you send the package by certified mail to avoid loss. The refund period in your account will be a maximum of 10 days.
The refund will be made directly with our company and not in multi-brand physical stores where they can sell the same products.
In case of impossibility to satisfy your order upon receipt of the same because the product has been temporarily exhausted and we can not make the shipment, or for any other event, you will be refunded immediately the amount paid.